Dentists' Provident digitises claims process

The ECM system will increase the speed claims can be managed and the speed at which new business can be processed.

Dentists' Provident provides specialist income protection insurance for dentists.

OnBase will include a digital document information hub accessible to staff across the company, which will work with the existing systems at Dentists' Provident.

Farrukh Mirza, chief executive of Dentists' Provident, said: "The decision to implement OnBase follows a wide-ranging review of current and future needs, as well as the technology options available.

"While our core focus has remained largely unchanged in the last 100+ years, we recognise that today's regulatory and competitive challenges require a different operational approach. 

"By introducing a cutting-edge ECM system at the very heart of our business, we are continuing to build an organisation that is firmly positioned to meet the evolving needs of all our stakeholders.

"Importantly, the OnBase team brings significant depth of insurance and financial services ECM experience and we look forward to harnessing this insight to the benefit of our members."

Colin Dean, account manager for insurance and financial services in EMEA for Hyland, and creator of OnBase, said: "It's a long-term project that will offer advantages from the outset, such as improved digitisation of documents, and will then build as we work with Dentists' Provident to integrate all their line of business systems.

He added: "Operators will be able to access everything from a single screen and that will enhance customer service by making the process much quicker and smoother."

Further reading:

Wesleyan launches ‘Plan for Life' IP policy

Friends Life enhances income protection

Income protection: Taking advantage of supplementary benefits

 

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