In her second of two articles, Ruth Gilbert argues a combined industry effort would improve pay-out times for life cover claimants
In Protection's trust problem we looked at how failures in the trusts solution are damaging consumer trust in protection. This time, we will put forward some proposals for closing the trust gap. Long-standing and widely accepted practices can give a false sense of security. They can give a false veneer of respectability to processes which aren't fit for purpose. The fact that everybody does it and we've always done it this way can convince us there's no better way and it's okay to carry on...
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On Thursday 12 March
Ruth Gilbert investigates another potential threat to life policies
Connecting the dots
'A smooth and efficient claims process is essential'