Insurers and advisers must work closely together if the industry is to embrace the Financial Service...
Insurers and advisers must work closely together if the industry is to embrace the Financial Services Authority's Treating Customers Fairly initiative, according to an industry expert.
Addressing delegates at the AMII conference, Mandy Wrenn, head of customer service delivery at Norwich Union Healthcare, said providers and distributors must form partnerships. "We are in this together. Therefore, we need to work much more closely together," said Wrenn.
She admitted the industry would have to work hard at putting it into practice. It would be worth it in the end though, she claimed. "It will be a win-win situation for us all," Wrenn added.
