Insurers and advisers must work closely together if the industry is to embrace the Financial Service...
Insurers and advisers must work closely together if the industry is to embrace the Financial Services Authority's Treating Customers Fairly initiative, according to an industry expert.
Addressing delegates at the AMII conference, Mandy Wrenn, head of customer service delivery at Norwich Union Healthcare, said providers and distributors must form partnerships. "We are in this together. Therefore, we need to work much more closely together," said Wrenn.
She admitted the industry would have to work hard at putting it into practice. It would be worth it in the end though, she claimed. "It will be a win-win situation for us all," Wrenn added.
The news that the ABI and British Medical Association (BMA) agreement on GP report (GPR) fees has broken down will usher in a period of uncertainty.
Lack of innovation investment in the UK insurance market has been highlighted by recognition of RGA's work in the US.
Protection business in 2012 and 2013 will be affected by events this year and some fundamental changes to the way customers policies are priced into the next. Richard Verdin explains.
Employee assistance programmes are in the spotlight due to a schizophrenic approach by government. But as Sue Weir points out, they are backed by solid research.
How will people buy insurance in future? Greg Becker visits the US for developments in online distribution.