“I’ve been talking truth to power in our market since 1998”
“We try to treat every client as though they're a member of our family”
“You need to have a passion for life and make things happen”
“The biggest challenge I've always come up against is industry inertia”
“I am persistent and I am relentless, I do plug away at things”
“By the very nature of what we do, we are challenging the industry”
“My mission is to continue to champion the cause of claimants and vulnerable customers”
“My comments are my passion, they’re anchored in the purpose of what I’m trying to do”
“What motives me is that we have to put protection on the agenda at all levels”
“You've got to stick to your guns, you've got to be very honest and opinionated”