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"Empathy goes a long way in this job"
‘There’s now growing understanding that employees should be thought of as customers’
Online Insurance Experience (ONIX)
‘Be Well, Get Better, Be Supported’
‘Umbrella Benefits’
BITC report
Perspectives from L&G
L&G veteran Richard Kateley says more can be done to increase engagement with products
“Nuanced approach”
L&G study shows