Legal & General pays out £921m in individual protection claims

“High levels of deliberate misrepresentation”

Jaskeet Briah
clock • 2 min read

Legal & General (L&G) paid out £921 million across individual protection claims in 2023, up nearly 11% from £883m the previous year.

A total of 18,696 claims were paid across L&G's protection product offering, an increase of 5% year-on-year, with the top reasons for claims remaining unchanged as cancer came out on top for life insurance, critical illness and terminal illness cover. Specifically, claims with a combined value of over £765,000 were paid to customers who had previously considered cancelling. For life insurance, a total of £519m was paid across 13,007 individual claims, with 97% of claims paid. The primary reasons for life insurance claims were cancer (33%), heart-related (22%) and neurological issue...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

Reassured customers receive £67m in pay outs

Reassured customers receive £67m in pay outs

Marks a 34% year-on-year increase

Jaskeet Briah
clock 04 June 2025 • 2 min read
Rising number of clients concerned about intergenerational planning

Rising number of clients concerned about intergenerational planning

HSBC Life research

Jaskeet Briah
clock 03 June 2025 • 3 min read
Partner Insight: Five simple steps to the most comprehensive protection advice

Partner Insight: Five simple steps to the most comprehensive protection advice

In light of Consumer Duty and the changing socio-economic landscape around us, offering the most comprehensive protection advice has never been more important.

Justin Garbutt, Director of IFA Distribution at Vitality
clock 03 June 2025 • 5 min read