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insurance

Partner Insight: Tech and Empathy: The Dual Strategy Revamping Claims Management for European Insurers

Individual Protection

Partner Insight: Tech and Empathy: The Dual Strategy Revamping Claims Management for European Insurers

As insurers grapple with rising claims due to aging populations and the lingering effects of COVID-19; firms must strike a balance between automation and personalized service to deliver a superior claims experience.

clock 17 June 2024 • 2 min read
Industry Voice: High-touch customer service reigns supreme

Individual Protection

Industry Voice: High-touch customer service reigns supreme

High quality customer service offers a chance to raise industry standards, especially in claims speed and communication.

clock 23 May 2024 • 3 min read
FOS expects 44,300 insurance complaints in 24/25

Regulation

FOS expects 44,300 insurance complaints in 24/25

Total of 181,300 complaints forecasted

clock 24 January 2024 • 2 min read
Adam Higgs: Innovation brings opportunity for better client outcomes

Individual Protection

Adam Higgs: Innovation brings opportunity for better client outcomes

Adam Higgs of Protection Guru discusses how Vitality's latest protection product updates will help to improve the market.

clock 10 May 2023 • 4 min read
Justin Taurog: Why now is the time to sidestep traditional insurance

Individual Protection

Justin Taurog: Why now is the time to sidestep traditional insurance

According to Justin Taurog, Managing Director at VitalityLife, there has never been a better time to embrace a less transactional approach to insurance.

clock 03 May 2023 • 3 min read

Insurer

Industry Voice: Why Now Is The Right Time To Innovate In Insurance

Customer expectations have changed. It’s the natural course of life. Circumstances change, technologies develop and consumers expect suppliers to keep up with the latest industry trends or they simply jump ship. Insurance providers are aware of this and...

clock 27 July 2021 • 1 min read

Insurer

CII launches leadership forum to address unmet needs

President's Forum

clock 20 April 2021 • 1 min read

Insurer

LV= demutualisation criticised as 'rushed' and 'wholly unnecessary'

APPG report

clock 08 April 2021 • 5 min read

Insurer

LV= confirms demutualisation with Bain Capital sale

For £530m

clock 15 December 2020 • 2 min read

TCF

Industry encouraged to achieve Communication Access UK standards

New disability symbol

clock 12 November 2020 •
123
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