Adam Higgs

Emma Thomson named chair

Week commencing 26 January 2026

Many industry issues have been "side stepped"

"Let's get back to a market where we have outliers and that is seen as a good thing"

Underwriting, IHT, AI and limited innovation

Insurers "need to innovate better" on long-term care

Rules could “lead to protection being overlooked”

Client engagement a priority

Head of protection role

Impact of technology on helping customers