The Financial Services Authority (FSA) has launched an online self-assessment tool to help firms ens...
The Financial Services Authority (FSA) has launched an online self-assessment tool to help firms ensure they are treating customers fairly. The guide has been designed to show smaller firms areas to focus on to adhere to the FSA's Treating Customers Fairly (TCF) principles. It consists of a set of questions relating to the structure, sales process and after-sales care. The regulator is also offering industry training on the subject. The TCF tool can be accessed through the FSA's website.
