Scottish Provident has launched ‘Premier Service', an enhanced level of support for key customers, in addition to its usual service.
The new service, the third in a series of announcement expected from Royal London's protection arms, includes dedicated partnership support consultants to manage cases and provide personalised status updates to IFAs.
The Glasgow based provider, said the service would be more proactive and responsive, updating and interacting with IFAs throughout the application process.
Susan Barclay, head of marketing at Scottish Provident, said the majority of customers could benefit: "The service is available to all writing business on Pegasus, which is our whole of life product, our business protection products and large case business."
She added that certain IFAs Scottish Provident identified as national partners would also take the service.
Key Features for IFAs:
• Dedicated business support from technical specialists who offer expertise and training.
• Access to underwriters at pre-submission stage.
• Online access to the IFA webcentre where advisers can quote and apply for Self Assurance plans with an automated underwriting service, and save and recall quotes.
• A dedicated team of partnership support consultants for large cases, whole of life and business protection. Self Assurance cases will also benefit from the new Premier Service.
• Regular updates on the status of all cases.
• A proposal tracking facility providing automatic updates on the progress of clients applications.
• Flexible client medical examination arrangements.
• Marketing tools to help advisers plan, present and deliver protection solutions.
Scottish Provident's service for IFAs' clients
• A call from Scottish Provident's medical examinations partner to arrange a medical appointment (if required) and to answer any queries clients may have.
• Flexible appointments for any required medical examinations.
• A courtesy call prior to their medical appointment to ensure clients are clear on what to expect and what to bring with them.
• A claims helpline to guide clients through the claims process.
• The lifeline service offering confidential advice and support on issues such as tax, law, health and employment.
Last month Scottish Provident announced its sales teams would be amalgamated with sister firm Bright Grey and revealed a number of alterations to its critical illness offering.
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