"The idea of collaboration comes in the form of knowledge sharing"
Plan split into two parts with 2023 focus on solving legacy problems
FCA and FOS get ducks in a row before new principle introduced
Follows accusations of failings by Chartered Insurance Institute
Consultation opens today as regulator publishes its latest business plan
The regulator has released its 2023/24 business plan and a new strategy
Changes designed to incentivise firms to settle proactively