Service
Interview with the editor
COVER receives top plaudit from industry body
Paul Avis: Delivering support services in the workplace
'Support services' are not bolt-ons but integral to insurance offerings, says Paul Avis, and there are plenty of good reasons for employers and their advisers to promote them wherever possible
Swiss Re Term & Health Watch: Sales up 11.6% in 2017
Overall increase of 21.1% for critical illness - highest level of growth since 2012
Tenet adds Lifequote services to expanding protection business
Tenet Group has confirmed it will expand its protection proposition with its advisers now having the option of using LifeQuote's comparison and illustration tools.
HCML revamps catastrophic injury case management
Health & Case Management Ltd (HCML) has re-launched its catastrophic injury case management service.
Assureweb launches indicative protection underwriting tool
iPipeline has announced the launch of its new indicative underwriting decision tool on Assureweb, which is designed to help advisers meet their Treating Customers Fairly (TCF) duties.
Defaqto launches new Protection Service Ratings
Defaqto's Protection Service Satisfaction survey has found the timeliness of processing new business is the most important aspect of service for advisers recommending individual protection products.
Having a beer with...Darren Spriggs
Paul Robertson discusses Ageas's Darren Sprigg's vision of a high tech protection market
Secret sting uncovers Lloyds PPI complaint failings
Lloyds Banking Group has admitted to failings in its handling of payment protection insurance (PPI) complaints, following an undercover investigation.
How to stop your clients ditching protection products
Tips from Bright Grey
LV= announces 2012 claims figures
LV= paid out 95% of underwritten protection claims in 2012. This includes 99% of life cover claims, 91% of critical illness claims, 88% of income protection claims, and 98% of unemployment claims.
'Determined' adviser specially recognised at L&G awards
An adviser who helped his customer negotiate a difficult settlement on an old protection policy has been specially recognised at Legal & General's 2012 Business Quality Awards.
Ageas boosts Best Doctors cover across all protection products
In the first of a planned series of protection policy improvements, Ageas Protect has extended its existing partnership with Best Doctors and now gives all new customers access to expert medical opinions as soon as their policy goes on-risk.
Public worry over NHS future and private provision
A study by mutual Benenden Healthcare Society found only 41% of those questioned believe the NHS will be there for them in 10 years' time.
Advisers offered access to Best Doctors service
Friends Life has launched a microsite connecting advisers to information on Protect+ service Best Doctors.
Comparison site launches STIP channel
A short-term income protection channel has been launched by MoneySupermarket.com.
Gold Standard Awards open for entry
The Gold Standard Awards 2012 are now open for entries.
DoH improves access to information
The Department of Health's information strategy has set a ten-year framework to improve information access for the NHS, public health and social care.
Capita acquires Medicals Direct
Capita has acquired Medicals Direct for £13.2m on a cash free-debt free basis, and a deferred consideration, linked to profit performance, of up to £2m.
Insurers failing to invest in claims management - Ernst & Young
Although efficient claims management remains a key driver for customer satisfaction, less than one-fifth of insurers are investing in technologies to improve their customer interaction.
Charities to share £6.8m of health budget
Seventy four charities are to receive a share of more than £6.8m of Government money to develop new approaches to health and wellbeing, Care Services Minister Paul Burstow has announced.
Lifesearch - the Protection Sellers Code of Conduct in full
Tom Baigrie, managing director at protection specialists, Lifesearch, has unveiled its Protection Sellers Code of Conduct.
Lifesearch to launch code of conduct
Lifesearch will be launching a protection seller's code of conduct proposal at its awards ceremony later today.
FSCS warns of commission-led claims management firms
The Financial Services Compensation Scheme (FSCS) is warning consumers against using claims management companies to retrieve money from mis-sold payment protection insurance (PPI).
