'Support services' are not bolt-ons but integral to insurance offerings, says Paul Avis, and there are plenty of good reasons for employers and their advisers to promote them wherever possible
Overall increase of 21.1% for critical illness - highest level of growth since 2012
Tenet Group has confirmed it will expand its protection proposition with its advisers now having the option of using LifeQuote's comparison and illustration tools.
Health & Case Management Ltd (HCML) has re-launched its catastrophic injury case management service.
iPipeline has announced the launch of its new indicative underwriting decision tool on Assureweb, which is designed to help advisers meet their Treating Customers Fairly (TCF) duties.
Defaqto's Protection Service Satisfaction survey has found the timeliness of processing new business is the most important aspect of service for advisers recommending individual protection products.
Paul Robertson discusses Ageas's Darren Sprigg's vision of a high tech protection market
Lloyds Banking Group has admitted to failings in its handling of payment protection insurance (PPI) complaints, following an undercover investigation.
Tips from Bright Grey
LV= paid out 95% of underwritten protection claims in 2012. This includes 99% of life cover claims, 91% of critical illness claims, 88% of income protection claims, and 98% of unemployment claims.
An adviser who helped his customer negotiate a difficult settlement on an old protection policy has been specially recognised at Legal & General's 2012 Business Quality Awards.
In the first of a planned series of protection policy improvements, Ageas Protect has extended its existing partnership with Best Doctors and now gives all new customers access to expert medical opinions as soon as their policy goes on-risk.
A study by mutual Benenden Healthcare Society found only 41% of those questioned believe the NHS will be there for them in 10 years' time.
Friends Life has launched a microsite connecting advisers to information on Protect+ service Best Doctors.
A short-term income protection channel has been launched by MoneySupermarket.com.
The Gold Standard Awards 2012 are now open for entries.
The Department of Health's information strategy has set a ten-year framework to improve information access for the NHS, public health and social care.
Capita has acquired Medicals Direct for £13.2m on a cash free-debt free basis, and a deferred consideration, linked to profit performance, of up to £2m.
Although efficient claims management remains a key driver for customer satisfaction, less than one-fifth of insurers are investing in technologies to improve their customer interaction.
Seventy four charities are to receive a share of more than £6.8m of Government money to develop new approaches to health and wellbeing, Care Services Minister Paul Burstow has announced.
Tom Baigrie, managing director at protection specialists, Lifesearch, has unveiled its Protection Sellers Code of Conduct.
Lifesearch will be launching a protection seller's code of conduct proposal at its awards ceremony later today.
The Financial Services Compensation Scheme (FSCS) is warning consumers against using claims management companies to retrieve money from mis-sold payment protection insurance (PPI).
Doctors are increasingly assisting insurance fraud alongside other professionals such as solicitors and vets, police have revealed.