Most “significant” growth since the onset of the pandemic
Including mental health, physiotherapy and virtual GP appointments
Alongside new Health MOT service
Largely attributed to health insurance members
Existing customers to also access services
“Young people are not going to engage in protection unless we engage them”
61% of total usage last year
“It is inappropriate and potentially dangerous to shoehorn an individual into a generic treatment plan”
"Clinical teams have to demonstrate empathy, understanding and, vitally, knowledge"