Unum moves group administration to Elixir

clock

Unum has moved its group protection policy administration to Mastek's Elixir system to integrate with broker and customer platforms more easily.

The roll out of Elixir with Unum will begin in early 2016 within Unum's Broker Services organisation.

Last month Unum increased its broker facing sales team's size and introduced its Broker Service teams to provide a single point of contact for brokers.

Elixir was adopted by Legal & General in 2011, having been trialled since December 2010.

Matt Fahy, chief information officer at Unum, said: "After a long due diligence process, Elixir proved to be the most sound and modern platform in the market.

"It will allow us to provide the best possible customer experience, enabling greater preparedness for future challenges. It will also support integration with other platforms in the marketplace."

Glenn Thompson, customer solutions director at Unum, said: "I am very excited to announce this next step in our programme to deliver market-leading customer service to our business partners.

"Building on a number of recent improvements within our business, this move will help to deliver best-in-class support for brokers, employers and employees."

More on Group Protection

Providers called to enable proactive mental health support

Providers called to enable proactive mental health support

Mental Health Awareness Week 2026

Jaskeet Briah
clock 11 May 2026 • 3 min read
Mental health accounts for 7% of group claims: Healix Health

Mental health accounts for 7% of group claims: Healix Health

Second to MSK and cancer

Cameron Roberts
clock 11 May 2026 • 2 min read
Toothfairy to launch workplace dental clinic

Toothfairy to launch workplace dental clinic

On-site dental examinations

Cameron Roberts
clock 07 May 2026 • 1 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read