'The biggest mis-selling scandal': PPI payouts top £10bn

clock

More than £10bn has now been returned to payment protection insurance (PPI) policyholders by the banks and building societies that mis-sold it to them, according to the latest figures from the Financial Conduct Authority (FCA).

Since January 2011, £10.1bn has been paid back to customers who complained about the way they were sold PPI.

The £424m repaid in April this year took the figure over the £10bn mark in what consumer group Which? called the "biggest financial mis-selling scandal of all time".

Lloyds, HSBC, Santander, Nationwide and RBS are among the banking giants to have returned money to consumers.

A total of £14bn has been set aside by banks for compensation. Lloyds Banking Group has made the biggest provision, putting aside £6.7bn so far to compensate customers of Lloyds TSB, Black Horse Finance, Halifax and Bank of Scotland.

More on Regulation

Sheldon Mills to vacate FCA executive role

Sheldon Mills to vacate FCA executive role

Departure after eight years

Sahar Nazir
clock 24 November 2025 • 1 min read
IHT receipts increase to £5.2bn

IHT receipts increase to £5.2bn

Speculation around gifting and trust taxation rules expected

Isabel Baxter
clock 21 November 2025 • 4 min read
UK inflation down to 3.6% in October

UK inflation down to 3.6% in October

Ahead of Autumn Budget

Linus Uhlig
clock 19 November 2025 • 1 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read