Health Shield launches GP and paperless service

clock • 1 min read

Health Shield will launch a round-the-clock GP helpline and paperless system next year as part of its product development drive.

The 24-hour service will be offered across its voluntary and company-sponsored corporate, tailored and flexible benefits schemes from January 2013.


A new paperless system designed to improve the friendly's customer service levels is currently being phased in.


The streamlined service will give members the option to receive information and scheme updates by email.


Philip Wood, executive director of sales and marketing at Health Shield, said: "We have strengthened existing and soon-to-be-launched schemes by offering additional services that meet the needs of all stakeholders - whether they are intermediaries, companies, or individual members.


"In a rapidly changing marketplace, we felt it was extremely important that our systems and processes were fit-for-purpose to enable us to continue delivering a first-rate service that forms the cornerstone of our business."


The organisation already offers a direct credit system, enabling claims to be paid directly into a member's chosen bank account, and direct credit notification by email.


Wood said: "Together with a strong product portfolio, we are confident that we will continue to buck the market trend by growing our market share by income and working towards our ambitious business strategy."

 

More on Employee Benefits

Unum UK adds Health Network to Help@hand

Unum UK adds Health Network to Help@hand

Partnership with YoungMinds

Jaskeet Briah
clock 18 June 2025 • 2 min read
Diagnostics rank as most 'essential' employee benefit for businesses

Diagnostics rank as most 'essential' employee benefit for businesses

Benenden Health research

Jaskeet Briah
clock 11 June 2025 • 2 min read
Employee benefits strategy shifting among UK businesses: WTW

Employee benefits strategy shifting among UK businesses: WTW

Businesses looking to improve health benefits

Jaskeet Briah
clock 10 June 2025 • 2 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read