TCF

Ahead of our Customer Care Conference on 18 May, RedArc's Christine Husbands breaks down what value-added support services can look like to various people

In her second of two articles, Ruth Gilbert argues a combined industry effort would improve pay-out times for life cover claimants

Torquil McLusky explains the importance of understanding statistics properly, and using the information gleened responsibly

A shadow minister has claimed the FSA's Treating Customers Fairly (TCF) initiative has failed to adequately protect consumers.

The Financial Services Authority (FSA) has fined Combined Insurance Company of America (CICA) £2.8m because its poor management of staff put customers at risk of being treated unfairly.

IFAs have claimed providers of individual protection products consistently fail to meet their expectations in dealing with existing business, Defaqto said.

Sesame and Bankhall have launched an online client feedback service to network members and directly authorised customers.

Under TCF regulations, advisers are required to look at their client's financial wellbeing and needs. With this in mind, what prominence should cash plans be given, and should they ever be at the forefront of a client's requirements.

As financial markets enter a period of change and turmoil, the way they are marketed will also need to be addressed writes Abi Wood

The introduction of principles-based regulation has resulted in more open relationships between intermediaries and customers. Mike Izzard explains the effect on AMII membership firms