Compliance

35% of employees say they “won’t return”

Advisers are increasingly imposing fees on customers who switch or cancel protection policies. Adviser Mark Sleaford is not impressed

Sesame, the adviser network arm of Sesame Bankhall group, has reported a loss for 2012 of £9.3m - four times its losses in 2011 - as a provision for a regulatory fine took its toll.

Lloyds Bank has announced that its payment protection insurance misselling has cost it a further £375m.

Cirencester friendly has called for a standard, industry wide, Claims Statistics format for reporting claims statistics.

The increased use of integrated technology systems and social media will be vital to the development of IFA businesses post RDR, Aviva has warned.

The British Insurance Brokers' Association (BIBA) is supporting targeted regulation of comparison sites.

The British Insurance Brokers' Association (BIBA) has launched a new publication to provide clarification to brokers on the issue of limitation of liability when advising clients.

The Financial Services Compensation Scheme (FSCS) is looking for a creative agency to develop an awareness-raising campaign.