"There are a wide range of underwriting outcomes from standard to decline"
“Our industry has made a start, but there’s still work to do”
“We need to understand the psychology of both our clients and the community”
“We're trying to bring a bit of light-heartedness to protection”
Now available for members to watch
"You never think something like this is going to happen to you"
"It can have a major impact for disability cover or benefits"
"We have seen a period of massive consolidation and most companies choosing to close their direct sales models"
“I've always refused to be coerced, or bullied or coward by institutions”