Feature

Should those with exclusions in income protection policies get a discount? Joan Coverson and Chris Ball explain the complexities

My client, Sarah, is a 43-year-old office administrator and single mother whose daughter, Jane, has severe spina bifida.

A company's service standards, when done well, are deeply imbedded throughout the firm, says Lisa Hall, as she outlines the best approach to customer interaction

Tele-interviewing has become a global phenomenon, but still carries some confusion. In the wake of a global survey Catherine Lyons clarifies the term

When cover is allowed to lapse, it incurs costs to the client if they wish to resume at a later date. Andy Milburn questions this practice and devises a cunning plan…

What is the point of Life companies? Much of the public think of them as parasitical, yet, as John Pollock explains, they do much more for the greater good than just insure people

Standing in the shadow of two bigger brothers can be an intimidating place, but being the runt of the group risk family isn't proving such a bad thing for the group critical illness (CI) market lately, writes Owain Thomas

Peter Barnett gives an insider's view of the problems addressing the new Government, and their effect on the the protection and health insurance sectors

A poorly thought out aspect of the retail Distribution Review as it stands is its effect on Holloway products. Paul Hudson explains

I have a client who has no protection and wants to change this, but price is a major factor. She is well aware of the cut down products as offered by bancassurers, however, I feel a fuller product would be more suitable. What are the definitive sales...