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My client Dave has very little disposable income. He is employed, but having seen friends made redundant through the recession, he has been spooked about his financial instability, although he has no indication that his job is at risk. He is single with...

Diving is a popular pastime but can be potentially hazardous, even fatal. By asking the right questions at the outset the underwriters can ensure the correct price is charged for the risk, writes Jeff Barker

The British Insurance Brokers Association (BIBA) addresses the significant increases in the Financial Services Compensation Scheme (FSCS) levy.

Should those with exclusions in income protection policies get a discount? Joan Coverson and Chris Ball explain the complexities

My client, Sarah, is a 43-year-old office administrator and single mother whose daughter, Jane, has severe spina bifida.

A company's service standards, when done well, are deeply imbedded throughout the firm, says Lisa Hall, as she outlines the best approach to customer interaction

Tele-interviewing has become a global phenomenon, but still carries some confusion. In the wake of a global survey Catherine Lyons clarifies the term

When cover is allowed to lapse, it incurs costs to the client if they wish to resume at a later date. Andy Milburn questions this practice and devises a cunning plan…

What is the point of Life companies? Much of the public think of them as parasitical, yet, as John Pollock explains, they do much more for the greater good than just insure people

Standing in the shadow of two bigger brothers can be an intimidating place, but being the runt of the group risk family isn't proving such a bad thing for the group critical illness (CI) market lately, writes Owain Thomas