vulnerable customers

MorganAsh and PayPlan see rise in vulnerable customer identification

Individual Protection

MorganAsh and PayPlan see rise in vulnerable customer identification

Around 92% of customers were identified as vulnerable

clock 05 September 2025 • 3 min read
Single is Best campaign backed by 100 firms

Individual Protection

Single is Best campaign backed by 100 firms

Surviving Economic Abuse partners up

clock 01 September 2025 • 2 min read
Vulnerability Registration Service launches support network

Individual Protection

Vulnerability Registration Service launches support network

Consumers can alert insurers to their circumstances

clock 22 August 2025 • 2 min read
The COVER Review: Regulatory updates, Consumer Duty and insurer data

Individual Protection

The COVER Review: Regulatory updates, Consumer Duty and insurer data

Week commencing 28 July 2025

clock 01 August 2025 • 1 min read
MAB launches financial vulnerability tool

Adviser / Broking

MAB launches financial vulnerability tool

Launch in August 2025

clock 30 July 2025 • 1 min read
The COVER Review: Claims statistics, vulnerability data and adviser support

Individual Protection

The COVER Review: Claims statistics, vulnerability data and adviser support

Week commencing 23 June 2025

clock 27 June 2025 • 1 min read
CII calls for new approach to vulnerability data sharing

Regulation

CII calls for new approach to vulnerability data sharing

Many firms displaying “excessive caution”

clock 25 June 2025 • 2 min read
Advisers need to create ecosystems to support with dementia: Rose St Louis

Individual Protection

Advisers need to create ecosystems to support with dementia: Rose St Louis

"We really need to be thinking holistically"

clock 24 June 2025 • 6 min read
Caring about Equality

Adviser / Broking

Caring about Equality

Lessons from Rogers v Wills for financial advisers

clock 13 June 2025 • 4 min read
Caring responsibilities key customer vulnerability

Adviser / Broking

Caring responsibilities key customer vulnerability

MARS data

clock 04 June 2025 • 1 min read