vulnerable customers

Manufacturers and distributors expected to work collaboratively

Week commencing 23 March

Covers 20 of the most common vulnerabilities

Adoption of the Convo app

“We can no longer walk away from this conversation”

Many customers left without support

In favour of using Consumer Duty

58% of adults with online access did not have protection

Financial Services Bill to launch in 2026

"Let's get back to a market where we have outliers and that is seen as a good thing"