vulnerable customers

COVER hosted its Customer Care Conference today (1 July, 2026), focussing on supporting customers beyond the policy.

Revisiting three original families

COVER Classroom

“Those who are truly vulnerable are being lost in the sea of those who are not”

First-time buyer focus

Fifth provider to enter the market

Data from the MorganAsh Resilience System (MARS)

Financial advice firms ‘lack a clear service strategy for bereaved clients'

Review to focus on platforms, advisers and wealth managers

Review expected to launch this year