vulnerable customers

87% of hospitals offering services through NHS App

Recording suggested next steps

Partnership with L&G

Week commencing 07 April 2025

‘Significant training gaps’ identified

Protection’s part to play

Many firms had taken positive action but ‘areas for improvement remain’

“Look for reasons to insure somebody, rather than reasons not to”

Digital underwriting pathway

“Insurers need to ask themselves, is the money enough?”