vulnerable customers
Protect Line to implement AI technology to identify vulnerable customers
Emotion-detection speech analytics
SOLLA and Just Group update adviser vulnerability training
Covid-19 and cognitive decline
FCA vulnerable customers best practice 'step in the right direction'
Could prove to be 'catalyst' for better access to insurance
CII to tackle 'negative perception of claims'
Over next 12 months
Martin Werth: Most of our customers are vulnerable
'Technology will be the key'
Tom Baigrie: How we handle mental health
Establishing best practice for intermediaries
Paul Roberts: How to treat vulnerable customers
'Failing to address protection adds clients' vulnerability'
