customer experience

1 July 2026 - Marriott Grosvenor Square, London

Aiming to improve turnaround times

Balancing efficiency and trust

“We can turn these solvable problems into opportunities”

“The technology is evolving faster than many of us can imagine”

Sarah Spooner to take the role

Loaded premiums, product performance, customer value

Joe Nattrass discusses his journey

Director of customer experience added

“The insurance industry has a long way to go to become a customer centric industry”