customer experience

Fairer Finance launches accreditation scheme

Insurer

Fairer Finance launches accreditation scheme

Aims to build trust in financial services

clock 13 October 2026 • 2 min read
Royal London aiming to reduce GP report delays

Underwriting

Royal London aiming to reduce GP report delays

Partnership with iGPR

clock 05 October 2026 • 1 min read
Guardian reduces underwriting wait times

Underwriting

Guardian reduces underwriting wait times

Less than one-day average in Q2 2026

clock 27 August 2026 • 2 min read
Professional Skills: Most protection objections aren't real

Vitality Mortgage Protection

Professional Skills: Most protection objections aren't real

Intermediaries make their own hurdles

clock 22 July 2026 • 3 min read
COVER Customer Care Conference 2026: One week to register

Adviser / Broking

COVER Customer Care Conference 2026: One week to register

1 July 2026 - Marriott Grosvenor Square, London

clock 24 June 2026 • 1 min read
Aviva updates non-medical underwriting limits

Underwriting

Aviva updates non-medical underwriting limits

Aiming to improve turnaround times

clock 18 June 2026 • 1 min read
AI can enhance protection but will never replace the broker

Technology

AI can enhance protection but will never replace the broker

Balancing efficiency and trust

clock 03 June 2026 • 4 min read
Renaming vulnerability could change everything: Hood

Insurer

Renaming vulnerability could change everything: Hood

“We can turn these solvable problems into opportunities”

clock 26 May 2026 • 4 min read
AI: I don't think we've even seen the tip of the iceberg

Adviser / Broking

AI: I don't think we've even seen the tip of the iceberg

“The technology is evolving faster than many of us can imagine”

clock 12 May 2026 • 4 min read
L&G appoints first chief customer officer

Insurer

L&G appoints first chief customer officer

Sarah Spooner to take the role

clock 24 March 2026 • 1 min read