The Exeter launches new system for IP claims assessment

The system will streamline the IP claims process and improve service efficiencies, the insurer detailed, as it will tailor claims questions, reduce end-to-end turnaround times for pay outs, and allow The Exeter "greater capacity" to offer instant decisions at the point of claim. The UnderwriteMe backed system will support claims assessors at The Exeter to gather as much information as possible from an initial phone conversation with a claimant and generate a tailored question set based on the cause of the claim and the conversation. Claire Hird, customer service director at The Exeter...