Bupa appoints Kantar TNS for customer experience programme

Four-year partnership worth £2.5m

Adam Saville
clock
Bupa appoints Kantar TNS for customer experience programme

Real-time technology to support UK insurance, health, care and dental services

Bupa UK has agreed a four-year partnership with Kantar TNS worth £2.5m to help develop its customer experience (CX) programme. The contract will see the technology provider work across Bupa's insurance, health services, clinics and centres (including Bupa Cromwell Hospital), care services (care homes and retirement villages) and dental care businesses to develop customer feedback and engagement tools. Drawing up on software provided by Kantar TNS' partner, Medallia, Bupa plans to use in...

To continue reading this article...

Join Cover

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around Covid-19, regulation, diversity and mental health.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Adviser / Broking

Openwork Partnership commits to diversity, wellbeing and inclusivity through action group

Openwork Partnership commits to diversity, wellbeing and inclusivity through action group

Achieves Government’s Disability Confident Status

Hemma Visavadia
clock 01 July 2022 • 1 min read
Intermediaries must engage with Consumer Duty process before it's too late

Intermediaries must engage with Consumer Duty process before it's too late

"Can't bury their heads in the sand"

Hemma Visavadia
clock 01 July 2022 • 2 min read
COVER Healthcare Innovation Awards 2022: All winners revealed!
PMI

COVER Healthcare Innovation Awards 2022: All winners revealed!

Watch the full ceremony online

COVER
clock 30 June 2022 • 1 min read