'Early intervention, technology and wellness support will shape 2019'

Nurse support service RedArc has predicted that the three main areas that insurers will need to focus most on developing during 2019 will be value-added services, technology with a human touch, and prevention and wellbeing. "The pressure is on for insurers to differentiate their products, for advisers to add value and for employers to see a return on investment," said Christine Husbands, managing director, RedArc. "Added-value benefits have been delivering on this for years but 2019 will be the year when added value is no longer simply a ‘nice to have' but a core expectation of products ...