Health cash plan provider Medicash has been recognised for customer service and relationships by customer experience consultants Investor in Customers (IIC).
IIC awarded the firm the highest possible ranking of exceptional performance and three gold stars after it scored highly in a poll of corporate and individual customers and employees of Medicash.
The business is the only health cash plan provider to have achieved this level of accreditation from IIC.
IIC polled in excess of 25,000 Medicash clients on key areas such as understanding and meeting customer needs, ‘delighting' customers and engendering loyalty among customers.
Sue Weir, chief executive of Medicash, said: "While we're always looking to improve our customer service and relationships and are in no way resting on our laurels, to achieve the highest possible ranking in the IIC assessment is fantastic testimony to the constant professionalism and caring nature of our staff."
