FirstAssist rebrands as Cigna Insurance Services

clock • 1 min read

FirstAssist Insurance Services Limited has announced it is to be renamed Cigna Insurance Services (Europe) Limited.

The move follows Cigna's acquisition of the First Assist business in November 2011.

As part of the rebranding, Cigna Insurance Services said its plans include significant investment in digital and mobile technology, a programme of new product and customer service innovation and "deploying the very best capability in sophisticated data analysis techniques into the UK affinity market."

It also revealed a new product aimed at customers concerned about NHS waiting times is planned for launch later this year.

Ian Craig, head of marketing at Cigna Insurance Services, said: "Operating under the Cigna brand and the investment the company is making in our business reflects our determination to continue to be a partner of choice in the UK affinity arena.

"Our track record, particularly in the travel insurance market, where we have become a leading player in the industry, clearly demonstrates how a sharp focus on specific segments and understanding unique aspects of both partners and their customers, can deliver real value for all stakeholders. Our objective is to replicate this success in all of our core sectors and we expect our investment programme to deliver a step-change in the business's growth trajectory."

More on PMI

Use of insurer-provided health services up by 23%: ABI
PMI

Use of insurer-provided health services up by 23%: ABI

Association calls for IPT freeze

Jaskeet Briah
clock 03 November 2025 • 3 min read
Private healthcare invoices slow in 2025: Healthcode
PMI

Private healthcare invoices slow in 2025: Healthcode

1.6% slowdown in Q3 2025

Cameron Roberts
clock 28 October 2025 • 1 min read
NHS patients receive 6.15m private appointments and tests
PMI

NHS patients receive 6.15m private appointments and tests

"We’re not prepared to continue 2-tier healthcare"

Jaskeet Briah
clock 27 October 2025 • 3 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read