IPMI provider focuses on online capability

clock

International private medical insurance provider ALC Health has been focusing on online functionality development.

It has launched an online member service that aims to allow policyholders to check their details and submit, manage and monitor claims 24/7.

This Customer Online service is available to all policyholders whose cover commenced on or after 1 December 2011.

It will provide receipts for claims which have already been settled by the policyholder and tracking progress of claims.

Andrew Apps, director at ALC Health, said: "Over the past 9 months we have been working to add new functionality.

"These important enhancements aim to make the process of making a claim as simple and as straightforward as possible."

ALC has more enhancements planned in the coming motnhs.

With more enhancements to come in the months to follow, this is an exciting time for both ALC Health and our members".

Tasha Pearce, head of operations at ALC Health, said: "The way in which we settle claims, the ease of submitting documents and the ability to keep our members fully informed of how things are progressing once they have submitted a claim is very important."

Author spotlight

Nicola Culley

More on Income Protection

PG Mutual partners with Validium on wellbeing counselling services

PG Mutual partners with Validium on wellbeing counselling services

24/7 helplines available to members

Hemma Visavadia
clock 13 May 2022 • 1 min read
Unum pays out over £200m in group IP claims in 2021

Unum pays out over £200m in group IP claims in 2021

Total pay out of £366m

John Brazier
clock 06 May 2022 • 1 min read
AFM members paid out 94% of IP claims in 2021

AFM members paid out 94% of IP claims in 2021

Totalling £34 million

John Brazier
clock 06 April 2022 • 2 min read

Highlights

First episode of The COVER Review goes live!

First episode of The COVER Review goes live!

New monthly programme

John Brazier
clock 21 April 2022 • 1 min read
The Rising Stars of Protection: Adrian Benjamin

The Rising Stars of Protection: Adrian Benjamin

"Getting into the insurance industry is very difficult, I had to fight my way to get in"

Hemma Visavadia
clock 20 April 2022 • 6 min read
Where protection meets sustainability

Where protection meets sustainability

"Being a sustainable business means more than just meeting climate targets"

Hannah Godfrey
clock 19 April 2022 • 7 min read