Regulation

Proactive approach in identification and support

61% of advisers report having less time to advise clients

Many firms have already made “great progress”

Focus on transparency and accountability

Firms can identify areas of improvement with the new tool

Questions about ongoing services in response to Consumer Duty

17% surge in interventions recorded to protect consumers

Pressure and workload are causing unrest

Concerns on substantial lessening of competition

Calls on firms to embrace the regulator’s proposals