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Prioritising customer service, retraining advisers on protection products and engaging a younger demographic can help firms navigate a challenging climate with success

Customer retention focus

High quality customer service offers a chance to raise industry standards, especially in claims speed and communication.

Jon Fuller, Head of Specialist Protection at Royal London, considers the nuances in advising high net worth clients

Alun Beynon, Protection Specialist at Scottish Widows, provides his views on Consumer Duty and Underwriting.

COVER, Talks: Business Protection, watch now on demand

Life insurance needs to embrace technology for smoother claims and happier customers. Swiss Re's launch of ACE and CARE highlights the importance of meeting increasing customer demand for digital services.

Personalised solutions can provide individuals with more choice and can remove barriers to protection, according to mutual society National Friendly