Covid-19 is a terrible thing to have happened, but if there is one positive that has come out of it, it is the adoption of more efficient and digital ways of delivering healthcare
Customer expectations have changed. It’s the natural course of life. Circumstances change, technologies develop and consumers expect suppliers to keep up with the latest industry trends or they simply jump ship. Insurance providers are aware of this and...
As part of COVER’s new eBook in partnership with Royal London, we asked advisers about the barriers they frequently face when talking about protection – and what they do to jump over them
Ian Smart, Product Architect at Royal London, identifies the key challenges when talking about protection and explains how menu plans and innovative menu tools can ease client decision-making
'We've been bold and brave in our proposition design'
The pandemic had forced many people to reconsider their financial resilience
'Now is the time to really prioritise income first'