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“A satisfaction metric that is absolutely crucial to measure and monitor performance”

"The mortality rate for PV can be as much 6%"

“Hard work does get recognised and protection wants to make a positive change”

“Relationship building is going to be key for us this year”

“This is a marathon and we've only just started the race”

"Diagnosis of PH is not always straightforward"

“My attitude towards life has changed significantly in the past year”

"Insurers are increasingly playing a key role in supporting IP customers back to health and work"

“No client should be in a position where they aren't offered insurance”

“We're mashing up the different worlds of traditional insurance, gamification and wellbeing”