Customer service, we are constantly told, is a prime way to differentiate between insurance providers.
Openwork is set to unveil changes and enhancements to its provider proposition in a series of nationwide adviser road shows.
From pet cover to soap storylines, Kevin Carr dissects the latest protection industry developments in his exclusive monthly blog.
The British Insurance Brokers' Association (BIBA) has hit out at the industry's regulators for imposing what it calls ‘disproportionate' fee hikes and one-off levies on its members.
The insurance industry provides life assurance and other protection products for the majority of its customers as a matter of routine. But, says Paul Sandilands, for a section of society, "ticking the box" may not be an option.
An ageing workforce alongside ageing IT systems is a looming problem for the insurance industry. We must act now, says Tim Crossley.
Foster Denovo has launched a general insurance division, saying there is a clear case to combine insurance and financial advice to better serve clients.
Aviation can be a potentially hazardous hobby. By asking some additional questions, underwriters can determine the category a pilot falls into and the level of risk involved, explains Kevin Carr.