FCA

Firms and senior managers to be held accountable for failings

"There is a need to act to address harm"

Secondary competitiveness and growth objective

41% not noticing change

Provider's first claims report

"We can't only look at the FCA's rules, it’s about cultural change"

One year on

More consistent treatment from providers

"We could simplify things for everyone"

Ashley Alder was speaking at a Treasury Committee hearing