FCA

Consumer Duty implementation

Three proposals set as part of major review

Loaded premiums are a concern

New briefing published by charity

Three quarters held cover through employee benefits

Charges to be split into component parts: advice, fund, and product

"It takes longer than ever to get underwriting terms"

"A good sales process is one in which a customer feels like more than just a number"

"More work to do" to achieve targets

“These behaviours diminish confidence in insurance”