declined claims

Over three quarters (77%) of consumers are unaware of claims statistics being published while 32% said claim rates had been discussed with them by their adviser.

Exeter Family Friendly paid 94% of income protection (IP) claims for 2014 with 36% of claims coming from injuries and accidents.

Universal Provident has revealed a breakdown of its declined private medical insurance (PMI) claims statistics for 2014, with two reasons each accounting for 16% of rejections.

Aviva paid out £513m on claims in 2014, an increase on the 2013 figure of £505m as it released its annual claims statistics.

Collective claims data to the end of 2013 has now been added to the Finance & Technology Research Centre (F&TRC)'s research platform.

The CEO of Cirencester Friendly has said that a statistic of claims paid on its own ‘doesn't mean very much'.

Members of The Syndicate questioned the usefulness of claims statistics from insurers at the launch of its annual report.

Non-contestability of claims is, on the surface, a way to rebuild consumer confidence in insurers. However, as Simon Havinden notes, lessons from the US suggest otherwise

As the ABI examines publishing claim statistics on short-term income protection (STIP) policies, British Friendly's Mark Myers says we need greater clarity on these plans.

Cirencester Friendly has revealed it paid out 94% of claims in 2013 maintaining the same pay out rate as 2012.