declined claims

Zurich UK Life has revealed it paid out 94% of income protection (IP) claims to customers during 2013.

Income protection (IP) provider British Friendly has announced it paid out 96.27% of claims during 2013.

The British Insurance Brokers' Association (BIBA) has appointed Flaxmans to provide a specialist Claims Advocacy Service to members.

F&TRC has launched a new claims statistics tool for advisers to encourage greater industry transparency and tackle client fears that claims do not pay out.

Insurers have applauded news the ABI is to refine definitions insurers use to report claims pay-out rates to ensure greater consistency across the industry.

Scottish Widows has published details of its life and critical illness (CI) claims with an average of nearly £4 million paid out every week during 2012.

Currently published claims statistics, adviser use of them and the need for standardisation are set to be important debating points at research company F&TRC's next Protection Forum event on 23 May.

Aviva paid 93.5% of income protection claims in 2012, the insurer's claims statistics have shown.

Exeter Family Friendly has published statistics for income protection claims in 2012.

LV= paid out 95% of underwritten protection claims in 2012. This includes 99% of life cover claims, 91% of critical illness claims, 88% of income protection claims, and 98% of unemployment claims.