AI

Older consumers favoured digital independence

Formerly data and transformation director

Monitoring customer calls

Increase in the total amount paid out

Actively exploring merger and acquisition opportunities

Gen Z most likely to purchase this cover

Today (27 June, 2025), COVER hosted its Customer Care Conference, focussing on building consumer trust through care.

"It's scary to think ahead to retirement age"

Intention to speed up claims and underwriting

Towers Watson research findings