Most customers believe mental health will cause declined cover

IFoA research findings

Jaskeet Briah
clock • 2 min read

The Institute and Faculty of Actuaries (IFoA) has found that 65% of customers believed sharing mental health information with insurers will lead to declined cover.

According to the IFoA's report, The anxiety of access: bridging the gap between mental health and financial services, which surveyed more than 2,000 UK adults, 49% have experienced mental health challenges. Interacting with financial services providers, including insurers, banks and utility providers, was found to still be a source of "significant" stress for many. The report found three key issues, the first being that people do not feel safe being transparent. This comes as 79% of customers believed sharing mental health information with insurers will lead to higher costs, alongside...

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