Provider, Zurich, paid out a total of £392 million across individual protection claims in 2025, rising by 9% from £361m in 2024.
Throughout 2025, more than 5,500 new claims were paid, averaging 15 claims paid per day, with 97.4% of all individual protection claims paid in 2025. Looking at product type, Zurich paid out £228.6m in life insurance claims, compared to £220.2m in 2024. Around 99.8% of claims were paid, with payments delivered to nearly 3,400 beneficiaries of customers with life insurance. Terminal illness payments increased in value, Zurich said. It paid out £29.9m for 203 claims in 2025, compared to £23.5m for 199 claims in 2024, with 90.6% of all terminal claims paid. For income protection (IP...
To continue reading this article...
Join COVER for free
- Unlimited access to real-time news, key trend analysis and industry insights.
- Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
- Receive breaking news stories straight to your inbox in the daily newsletter.
- Members only access to monthly programme 'The COVER Review'
- Be the first to hear about our CPD accredited events and awards programmes.





