Zurich launches bereavement support service

Partnership with Empathy

Cameron Roberts
clock • 2 min read

Provider, Zurich, has partnered with technology provider, Empathy, to provide bereavement support to over three million life insurance customers.

The implementation allows customers to have access to care plans, care managers and digital tools to manage the next steps after the death of a loved one. This service will also apply to those who are diagnosed with a terminal illness from June 2026. According to Zurich, families using bereavement support save an average of 148 hours of administrative work and £2,319 in costs. Louise Colley, managing director, Zurich UK, said: "When it comes to loss and bereavement, grief is just the beginning. "There are funeral logistics, probate and estate administration, digital accounts to ...

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