Zurich launches bereavement support service

Partnership with Empathy

Cameron Roberts
clock • 2 min read

Provider, Zurich, has partnered with technology provider, Empathy, to provide bereavement support to over three million life insurance customers.

The implementation allows customers to have access to care plans, care managers and digital tools to manage the next steps after the death of a loved one. This service will also apply to those who are diagnosed with a terminal illness from June 2026. According to Zurich, families using bereavement support save an average of 148 hours of administrative work and £2,319 in costs. Louise Colley, managing director, Zurich UK, said: "When it comes to loss and bereavement, grief is just the beginning. "There are funeral logistics, probate and estate administration, digital accounts to ...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

L&G adds manager toolkit to cancer support services

L&G adds manager toolkit to cancer support services

Tailored guidance and best practice

Jaskeet Briah
clock 08 July 2026 • 3 min read
British Friendly appoints two non-exec directors

British Friendly appoints two non-exec directors

Nicki Webber and Simon Lodge join

Jaskeet Briah
clock 07 July 2026 • 1 min read
COVER Customer Care Awards 2026: Winners revealed

COVER Customer Care Awards 2026: Winners revealed

Recognising providers in protection and health

COVER
clock 02 July 2026 • 1 min read