Aviva paid out £1.89bn in claims during 2024

Individual claims added up to just over £1.3bn on more than 52,000 claims, the rate of payment was 97.1%. Over 41,000 of these individual claims were paid on life policies, totalling to £862 million paid at a 98.8% rate. The remaining claims paid were to critical illness, children's benefit or total and permanent disability (£405m); and individual protection policies (£61m). Group claims for the provider totalled up to £559m across 9,300 claims. The total pay out figure was made up of group income protection (£127m); group critical illness (£49m); and group life policies (£383m). A...