Cirencester Friendly achieves PDG Charter status

Eighth insurer in 2024

Cameron Roberts
clock • 1 min read

Provider, Cirencester Friendly, has become the eighth insurer to achieve the Protection Distributor’s (PDG’s) Group Claims Charter status in 2024.

The Charter was introduced in 2018 and looks to improve outcomes for claimants by providing best practice for insurers. The change for the Charter in 2024 was that it focused heavily on claims assessment and evidence time. The Charter now requires signatories to assess claims forms within three working days and evidence within five working days Neil McCarthy, chair, PDG, said: "The Charter evolved this year, helping our industry continue to improve customer outcomes and meet their changing expectations where delays can cause real financial problems for claimants as well as additional ...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

PartnerRe joins ABI

PartnerRe joins ABI

Over 300 members

Cameron Roberts
clock 17 April 2025 • 1 min read
Guardian upgrades critical illness cover

Guardian upgrades critical illness cover

Update to cancer definition

Jaskeet Briah
clock 16 April 2025 • 3 min read
Zurich adds IP plan to CIExpert's Insight Zone

Zurich adds IP plan to CIExpert's Insight Zone

Sits alongside its life and CI plans on the dashboard

Jaskeet Briah
clock 15 April 2025 • 2 min read