Bupa to improve numerical transparency for vulnerable customers

Plain Numbers Projects is an organisation that helps firms take practical action to support customers who may struggle with understanding numbers or numeracy challenges. The partnership, which will last three years, will see Bupa and Plain Numbers work together to help the provider better communicate numbers and data more clearly to customers. It will also aim to make it more transparent and improve client understanding through staff training, document certification and additional support. The partnership hopes to improve customer relations with the provider as data from the Financial...