More than 500,000 apply for Universal Credit in nine days

Amid COVID-19 chaos

Adam Saville
clock • 2 min read

One person enquiring about Universal Credit waited on hold for over 11 hours yesterday, COVER has learnt

Half a million people in the UK applied for Universal Credit in the space of nine days, the Department for Work and Pensions (DWP) revealed yesterday. According to benefits experts, only a small proportion of them will be able to get access to support because the DWP phone lines are inundated with calls. Usually applicants would be required to visit their local job centre however this is not possible due to COVID-19. It is thought that the disabled, elderly or vulnerable are most held back because they are less likely to apply online. One person enquiring about Universal Credit ...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Regulation

Firms failing to identify domestic and economic abuse: MorganAsh

Firms failing to identify domestic and economic abuse: MorganAsh

Many customers left without support

Cameron Roberts
clock 19 February 2026 • 2 min read
UK inflation falls to 3%

UK inflation falls to 3%

BoE given 'green light' for rate cut

Michael Nelson
clock 18 February 2026 • 2 min read
FCA CEO confirms 'less rules' in regulator's approach

FCA CEO confirms 'less rules' in regulator's approach

In favour of using Consumer Duty

Isabel Baxter
clock 18 February 2026 • 2 min read