Estate administration services and practical guide to bereavement for relatives
Aviva has introduced a digital toolkit to assist family members with the administration of a deceased's estates alongside a practical guide for all new and existing ‘Life Insurance+' and ‘Whole of Life Insurance+' customers.
Bereavement counselling through face-to-face or telephone support and advance payments for funerals already existed as part of the policies, however the additional services focus on providing practical, legal and financial assistance to bereaved families.
Aviva's estate administration services utilise MyDigiExecutor, a digital toolkit giving information, checklists and templates to support individuals through the legal process of administering the estate following bereavement - available for £250 or £500 depending on the level of service required.
Meanwhile, the practical guide to bereavement provides practical advice regarding administrative tasks such as registering the death and arranging the funeral.
"Of course, nothing can take away the pain of losing a loved one," said Mark Cracknell, head of protection distribution at Aviva. "But for centuries, life insurance has been available to help ease the financial impact. We think it is important to also offer the families of bereaved customers further help and support which we hope will make the difficult period following the loss of a family member just a little bit easier. Our new services are designed to add legal and practical support to the emotional and financial help we already offer."
Aviva adviser-sold protection policies also include access to ‘support plus', Best Doctors second medical opinion and Bupa Anytime Healthlin as well as gym discounts and wellness services.
Via Cura, Moneysworth and The Insurance Surgery
In response to adviser feedback
In For a Penny podcast suggests