E-signatures to support claim payments have improved process, says mutual
Income protection specialist Holloway Friendly paid 98% of claims during 2018, a 2% increase on last year's figure.
The mutual society paid 100% of claims in Q2 2018.
"We always look for ways to pay claims and this is shown in our claims figures," said Suzy Esson, head of operations for Holloway Friendly. "Our claims team have outdone themselves and constantly review the way income protection claims are assessed to break down barriers of traditional claim assessment and enable decisions to be reached in just hours, instead of weeks. This means our members receive payments without hassle and can focus on getting better, without the burden of financial worry."
According to Holloway Friendly, improvements to processes over the last couple of years, such as the introduction of e-signatures to support claims payments, have contributed to better outcomes for customers.
"We are absolutely delighted with this year's claims figure as it can give our members confidence in the plans they have purchased to protect their most valuable asset - their income and lifestyle," said Holloway Friendly CEO, Stuart Tragheim. "We exist purely to help our members at their time of need, when they are unable to work due to illness or injury, so these monumental strides in service and support will continue as we head into 2019."
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