National Friendly pays out 99% of all medical claims in 2017

National Friendly paid out 99% of medical claims between December 2016 and February 2018 for a variety of medical procedures, a total of over £7.5m, the mutual insurer has announced. "We are proud to announce that the Society has paid out 99% of medical claims," said Duncan Reeves, customer services manager at National Friendly. "As a mutual organisation, we don't have shareholders to satisfy or dividends to pay, so this focus on supporting our members who are also our owners is a key part of our culture." Reeves continues, "We invest heavily in all aspects of our customer facing busi...