New Aviva online process to speed up medical record authorisation

Previously Aviva's Access to Medical Records Act (AMRAs) forms took an average of 14 days to be completed and returned, however the firm has introduced a customer email exchange process to gain access to the life assured's medical records. Going forward, Aviva will email an e-AMRA form directly to the customer, should they need to contact their GP. Customers can give consent by providing an e-signature on any device, which is sent back securely to Aviva allowing them to proceed with the application process. The online process requires no printing or scanning of documents and advise...