Aegon says back office improvements will save advisers around 'five days of waiting'

As part of the changes, the insurer will also be able to let advisers know what extra information it needs for an application via its protection document service within 24 hours. Aegon said it will start sending more documents electronically to advisers. This includes requirements letters (which tell advisers what information it needs to progress an application), client questionnaires and any associated reminder letters. This means advisers will receive these documents on average five days quicker than they currently do, improving the overall end-to-end processing times for new protec...