Legal & General affiliate IFAs and tied advisers helped their clients claim £41.2m against their Life and Critical Illness cover policies in 2013 thanks to the firm's early warning System of electronic notification.
To date, Legal & General has invested over £2 million in systems and services that help advisers to develop and monitor the quality of business processes.
Recent changes include improved methods of payments for arrears, with Legal & General's credit and debit card facility replacing the more antiquated cheque and postal order methods.
Mark Holweger, Intermediary Director, Insurance at Legal & General, said:
"We are very proud of the work our distribution quality management team and network members have achieved together. Tools like the Early Warning System have helped over 15,000 advisers to go above and beyond the call of duty.
"Figures like these should act as a catalyst for advisers and the industry as a whole to keep clients protected for when unforeseen financial emergencies hit."
